REFUND POLICY
A clear path when something goes wrong.
This policy applies to purchases made directly from Open52. It is in addition to rights that cannot be excluded under Australian Consumer Law.
Last updated: 14 August 2026Change-of-mind requests
You may request a change-of-mind refund within 14 days of purchase if no paid feature has been used. We may ask for the purchase email and payment reference to confirm eligibility.
Faulty or misdescribed service
If the software has a major problem, cannot provide the service described, or otherwise fails a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under applicable law. Nothing in this policy limits those rights.
How to request a refund
Email support@open52.com with the purchase email, order reference, purchase date and reason for the request. We normally acknowledge requests within 2 business days.
Approved refunds
Approved refunds are returned to the original payment method. Bank and payment-provider processing times vary and commonly take 5–10 business days. Refunded access may be disabled when the refund is issued.
Not normally refundable
- Change-of-mind requests made after paid features have been used
- Unused time remaining in a valid 30-day period
- Problems caused solely by unsupported devices, third-party services or a breach of the Acceptable Use Policy